Client Interview

The following is an interview with Robert Marx, DDS and his wife Terri.

How was your practice doing before working with your consultant, David Sanders?

Robert: After 14 years of trying, we were producing in a month what we now do in a good day.

Plus it was actually flat, there wasn't any growth happening. It was not as much fun as it had been years ago as when I first started. I was a little bit in despair about it, really.

Terri: The practice was not doing well at all. I always had this idea of what it could be, but we were not sure how to get it to that and were not real hopeful at that point in time about achieving that without some help. And we definitely needed help.

What was it about the practice that was not going as well as it should have?

Robert: Two things. My production and income were definitely down and the new patient level was really low. I was not happy about my practice at all.

Terri: We were watching our production and income spiraling down. That was the last straw that caused us to do something. From August to November of that year income and production dropped 30%. We were also having a lack of patient acceptance of treatments.

How did your practice affect you personally before signing up?

Robert: I was becoming a bit of trouble to my family. I was not happy at the office. I was just burned out on dentistry. I was bringing that home with me and I was coming home and saying, "Oh, I don't know if I could do this much longer. You know dentistry is no good." This was really shaking up my family.

Terri: We were near bottom, very unhappy. I felt it and our kids felt it

What led you to work with Mr. Sanders?

Robert: In my first consultation I was simply asked, "What is the biggest problem your practice is facing?”

I said, "I have a problem but there is no way you could solve it. It's driving me crazy - people failing, canceling, the book is empty. You fix that or even give me an idea on how to fix that and I'll sign up." He gave me a practical answer right there on the spot. I never heard of such a thing my whole life. It hit me like a ton of bricks, you know. At that point I decided to go forward. Here was some practical knowledge instead of a rah-rah speech.

Terri: Bob spoke with the consultant at the office and came home excited about what they could do for us. He had been wanting to quit doing dentistry. This was the first thing he had been enthusiastic about in some time. I was like, "Yeah, let's do it!"

When you did the introductory service, were there areas that were covered that really hit home for you?

Robert: He covered some of the most fundamental, yet powerful information. I had never heard this information before. It was so truthful. And it made so much sense that I couldn't believe it.

Terri: It was like he was totally understood us and our practice. We were having problems with patient acceptance, our level of income, lack of organization, everything he touched on. I was like, "I want more!" He gave us enough to make us realize he had the answers to our problems.

What benefits, for yourself personally, did you get from getting the introductory service?

Terri: Hope, enthusiasm, renewed vigor. We felt that we had found answers to the problems we faced in the practice. We could fix things. So we got started on the whole program.

Was there anything you started implementing right away?

Robert: Two things. I spotted some things about my management skills that was sobering and made changes. I knew the practice could never get worse again and that changed our attitude about everything.

Second, we began to implement the information on patient acceptance. We got results right off the bat.

What were the results?

Robert: We immediately became busier. We began to organize the practice based off what we learned. I was so happy because we had a new course of action.

After the very difficult first 14 years in practice, after I started working with Mr. Sanders and learned how easy it was to be successful, I decided to push the bar and BREAK the $1,000,000 mark. We did it and never fell back.

Then I decided that I wanted to go for 2nd MILLION AND TAKE A LOT OF TIME OFF, TOO. We did that and then some. In fact, the last three months have been the highest in the history of the practice.

Terri: Our production and income went up. The month of February (the month we started) we had the highest production that we had ever had in 14 years of practice. Now we produce that much every two or three days.

I became more assertive, more certain. I use what I have learned. I am able to deal with the patients and the staff better.

What benefits would you say you got from working with Mr. Sanders?

Robert: I’m the sole owner of my practice, with only one associate. We didn’t become a hectic, out-of-control HMO practice, but my practice has now exceeded my goal of a $2,000,000 company.

My net profits are fantastic and my accountant keeps asking me what changed? I just tell him my consultant, David Sanders, taught me how to grow and prosper.

Would you suggest other doctors do Creative Business Strategies’s Free Intro Consultation?

Robert: Yes, David Sanders is one individual to whom I owe a lot of gratitude. I urge you to contact him. Everybody has some problem in his or her practice - that's business, that's life and that's dentistry for sure. If someone's having some problem in their practice, this company will help them without a doubt - it will improve their practice and their life without a doubt.

They are not your typical big consulting group. It’s a small group of seasoned consultants who do not farm their work out to trainees or associates. They do all the consulting. They put their necks on the line.

This was the best investment I ever made.

Terri: Yes, because they so simply lay out the basic tools that you need to run any professional practice. Even with a degree in business I had mostly theory but not really good basic tools. My college education didn't give me the basic, practical tools on what I needed to do like David Sanders did.

He gives you the basic tools to focus on what you need to put your attention on to improve things. You don't have to do catchy or complicated things to make a practice successful. He gave me a foundation on what I needed to build a practice on.

What benefits would you expect other doctors to get out being associated with Creative Business Strategies?

Terri: I would expect them to definitely learn how they could run a practice with less stress. They will see how they can be more organized, accomplish more, produce more, easier and with more enjoyment and more profits. That's what Bob and I got.

Robert: They're going to have tools and basic knowledge about what makes people tick and what makes practices run. They will have this knowledge forever and that would be well worth more than any other investment, no matter what it is. They would actually know something about the scale of what makes people tick and their emotions. Right there, that would be enough to help them in their life and in their practice.

Call my consultant, David Sanders, at 818-952-8889. Get your complimentary evaluation and consultation. Call today. I assure you, you will not regret it.

Need real results NOW? For information on our FREE introductory consultation, contact us today.